Items on our website are available and ready to ship within 10 business days unless otherwise stated. We process & ship orders on Monday through Friday, excluding holidays when USPS is closed. Orders placed after 3:00 pm EST will be processed on the next business day (Monday thru Friday) and then shipped. Items that are not ready to ship will be processed as indicated in the item listing and then shipped on the next business shipping date. Orders are shipped via USPS unless otherwise stated. Tracking information, when applicable, will be provided. If you need your order expedited, please contact us prior to placing your order so we can discuss alternative shipping options.
Soy wax is sensitive to extreme hot or cold temperatures, and we take this into consideration when determining ship dates. Your shipment may be delayed during extreme weather conditions.
DAMAGED IN TRANSIT
If your item(s) arrive damaged, please contact us immediately. We will ask you to send photos of the package and damaged items. The Dirty Candle will replace your items at no additional cost. If the item is no longer available, you will have the option of selecting a comparable item or a refund for the item(s)
that are unusable.
The least expensive shipping option will be utilized, regardless of what is selected at check out, for orders using a free shipping promotion or discount.
We make a conscious effort to use eco-friendly packing materials when feasible. To wrap candles, we use a die-cut kraft paper. For box fillers we use kraft paper or packing peanuts that dissolve in water.